Refund Policy

Purchases of The 2A Bank access are processed by Stripe. For UK customers, Belmar Radiology Ltd is the merchant of record. For customers outside the UK, Stripe acts as the merchant of record under its Managed Payments programme, and Stripe calculates and collects any applicable transaction taxes and issues the invoice. Purchases made before this policy took effect were processed by Paddle.com Market Ltd as merchant of record; those historical transactions remain governed by Paddle's Checkout Buyer Terms.

The 2A Bank does not receive or store your full payment card details. We record only the payment reference, the amount paid and the plan purchased, in order to activate and manage your access.

• Every access plan is a one-off payment for a fixed period. There is no automatic renewal.
• The duration, price, currency and expiry are shown before payment.
• Candidates may request immediate access at checkout.
• Where permitted by applicable law, a change-of-mind cancellation right may end after the candidate expressly requests immediate digital supply and acknowledges the consequence.
• This does not remove remedies or rights that cannot legally be excluded.
• Complimentary access issued via access code has no cash value and is not refundable.

We will provide refunds where required by law, including as applicable:

• Duplicate payment.
• Paid access not being supplied.
• Material misdescription.
• A material platform fault that prevents reasonable use and is not corrected within a reasonable time.
• Other statutory remedies.

• The candidate changes or postpones their examination.
• The candidate no longer requires the resource.
• The candidate does not use the access period.
• The candidate fails an examination.
• The candidate expected a different question style where the service was accurately described.
• Access expired unused.
• Complimentary access ended.

Exceptional discretionary refunds may be granted without creating an obligation.

• Approved refunds return to the original payment method.
• Access may end when a full refund is issued.
• International customers may have additional mandatory rights.
• Nothing in this policy affects statutory rights.

You can request a refund via the Paddle buyer portal at paddle.net using the receipt email Paddle sent you, or by contacting us directly.

Email us: belmar.radiology@gmail.com. Please include your account email, the Paddle transaction reference and a short description of the reason.