Refund Policy

Purchases of The 2A Bank access are processed by Stripe. For UK customers, Belmar Radiology Ltd is the merchant of record. For customers outside the UK, Stripe acts as the merchant of record under its Managed Payments programme, and Stripe calculates and collects any applicable transaction taxes and issues the invoice.

The 2A Bank does not receive or store your full card number or security code. We retain limited transaction information including payment references, plan, amounts, currency, status and refunds, declared and transaction-country checks, checkout acknowledgements, purchase dates and access entitlements. Further detail is in our Privacy Notice.

• Every access plan is a one-off payment for a fixed period. There is no automatic renewal.
• The duration, price, currency and expiry are shown before payment.
• UK customers must expressly request immediate digital supply at checkout and acknowledge that once access begins they lose the 14-day change-of-mind cancellation right.
• Access begins after verified payment. Stripe emails the UK customer a receipt and contract confirmation recording that request and acknowledgement.
• This does not remove remedies or rights that cannot legally be excluded.
• Complimentary access issued via access code has no cash value and is not refundable.

We will provide refunds where required by law, including as applicable:

• Duplicate payment.
• Paid access not being supplied.
• Material misdescription.
• A material platform fault that prevents reasonable use and is not corrected within a reasonable time.
• Other statutory remedies.

• The candidate changes or postpones their examination.
• The candidate no longer requires the resource.
• The candidate does not use the access period.
• The candidate fails an examination.
• The candidate expected a different question style where the service was accurately described.
• Access expired unused.
• Complimentary access ended.

Exceptional discretionary refunds may be granted without creating an obligation.

• Approved refunds return to the original payment method.
• Access may end when a full refund is issued.
• International customers may have additional mandatory rights.
• Nothing in this policy affects statutory rights.

To request a refund, please contact us directly with your account details and payment reference.

Email us: belmar.radiology@gmail.com. Please include your account email, the Stripe payment reference and a short description of the reason.